Government Benefits

Are you receiving as much CPP as you should be?

You might think that the answer must be “Yes.” Why would your Canada Pension Plan (CPP) amount ever be less than it should be? Isn’t CPP based on the contributions that you have made? Well, you might be surprised to learn that many people are being underpaid by CPP!

Of the CPP audits that I have conducted in the past six months, almost half of the clients were receiving less than they were entitled to. Sometimes these underpayments were less than $1 per month, but one client was being underpaid more than $50 per month. The average underpayment has been about $12 per month..

Why are CPP pensions being underpaid?

The main cause of the underpayments that my CPP audits have identified, is that not all earnings are being included in the pension calculation.

The amount of a CPP retirement pension is 25 percent of your “average lifetime earnings,” adjusted for inflation, but providing for certain “dropout” periods. If some earnings aren’t being included in your pension calculation, this could reduce your average lifetime earnings and result in you receiving less CPP than you are entitled to.

If you’re interested in the steps of the detailed calculation, check out my article on How to calculate your CPP Retirement Pension.

Why aren’t all earnings being included in the calculation?

It’s easy to see why this is happening if you understand how CPP earnings and contributions are tracked.

Service Canada doesn’t receive your earnings information directly from your employer; they receive it from Revenue Canada after your tax return is processed. That means, for example, that if your pension started early in 2016 they probably wouldn’t have received your 2015 earnings details yet and they definitely won’t receive your 2016 earnings details until some time in 2017, when your 2016 tax return is processed.

That’s why all CPP benefits are initially approved as what they call “interim amounts,” with the expectation that the amounts will be recalculated the following calendar year when Service Canada has received all of the relevant earnings information from RevenueCanada. At that time, all pensions approved the previous year should normally be recalculated and any underpayments should automatically be issued. It is this recalculation process that appears to have broken down, or at least in many cases.

Is there a pattern to the CPP pensions that are being underpaid?

So far, this issue seems to mostly involve retirement pensions that started between 2008 and 2014, where the person was working in the year that their CPP started or in the previous year.

What should I do if my situation fits the above pattern?

Some clients have been successful simply by calling Service Canada at 1-800-277-9914 and asking them to ensure that their pension calculation includes their earnings for those last two years. However, other clients who tried calling have been told simply, “Of course we’re paying you the correct amount,” even when this wasn’t always the case.

I can help by doing a calculation for you so that you know whether you are being underpaid on your CPP before you call Service Canada, or I can handle everything on your behalf, including contacting Service Canada.

If either of these options interests you, check out my CPP audit services

Are there any other reasons that I might be receiving less than I should be?

While the missed earnings issue seems to be the main cause of underpayments identified, other reasons include:

  • Missed or incorrectly applied child-rearing provision opportunities
  • Missed credit-splitting opportunities
  • Simple data entry errors

While underpayments for these other reasons are less common, they tend to create larger underpayments.


  1. Kevin

    Thanks Doug,

    I just assumed that the government would just handle it. I guess we should “Trust, but confirm” when it comes to the government.

    Good article

  2. John McD

    Thanks Doug – another very useful article for new cpp recipients (we’re on the rise!). I had advised my brother who started his CPPension this year that it would be revised once they received and factored in his 2014 and (some) 2015 pensionable earnings, but had not considered the changes should be monitored (i.e., calculated): you’ve put the fear of Gov in me.

  3. Norma K

    I worked part time when my children were under 7, but my oldest son also was diagnosed with autism at age 4, so I worked only part-time until he was about 12. We got at tax credit through CRA for his disability, but I do not see on the CPP application forms where I can have these low income earning years, exempt from my CPP for calculating maximum CPP earnings. Any suggestions? I have applied for CPP for the month following my 65th birthday.

    • Doug Runchey

      Norma – Unfortunately you can only drop out periods under the child-rearing dropout, when at least one of your children was under age 7. Fortunately you are also eligible for the general 17% dropout, which will allow you to drop out other low-earning years.

  4. John clarke

    Hi I received a letter from the government stating it will be sending me a payment for my cpp underpayment .nowhere does it say I need to file any paperwork. Should I trust this .it’s been over 14 days since I received the letter

    • Doug Runchey

      Hi John – I would suggest that you call Service Canada at 1-800-277-9914 to find out what is happening.

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